Shipping & Returns 

Welcome to Dirty Gecko Home Decor here you find Family Signs, Teacher Gifts, Mother's and Father's  Day Gifts, and Tiered Tray Decor. 

Shipping Policy

Return shipping costs are the responsibility of the buyer.

I'm very proud of the items I create and want you to be happy with them too. I understand that buying from photos is a gamble. What you receive may not be quite as you imagined. If the item is not as expected, please contact me within 10 days of receiving the item and before leaving feedback so we can discuss options. Items must be returned to me in their original condition (via a mail carrier WITH tracking) within 2 weeks of the contract date to receive a refund. Shipping is non-refundable those costs are the responsibility of the buyer. Once I receive the item in its original condition, I will be happy to make another item for you or refund your purchase.

Custom orders are NON-REFUNDABLE unless the item arrives damaged or was never delivered (by fault of USPS). An email with Pictures of damage before a return is accepted.



 

Shipping policies

All items are shipped via United States Postal Service Priority Mail (USPS). If you would like rush shipping, please contact us prior to placing your order and we can create a special listing for you.

Return & Exchange Policy

 

Returns & exchanges

I gladly accept cancellations

Request a cancellation within 2 days of purchase

I don't accept returns or refunds on items that are personalized or custom ordered

But please contact me if you have any problems with your order. (Dirtygeckohomedecor@gmail.com)

Returns and exchange details

Returns are handled on a case-by-case basis. Generally, refunds will not be issued on non-personalized or custom work all other items returned within 10 days of purchase for items must be returned in the same condition they were sent out (barring shipping damage).